Return and Cancellation
In the unlikely event that you are not happy with your Kreationz By Shay, please let us know about the problem during setup time or upon delivery. Partial refunds and store credit are decided on a case-by-case basis, but our goal is always to have you leave happy. If we have made a genuine mistake (the product was not made correctly), we will certainly make it right. We are not able to offer refunds in cases where the product was personalized correctly. Most people love our services, but it's impossible to predict everyone's particular taste preferences. If something has gone wrong, please let us know right away!
Please be aware that we are unable to cancel orders with less than 7 days notice. In some, but not all cases, it may be possible for us to offer partial store credit for a future purchase in the event of a cancellation. Amount of potential store credit depends on how much work has already been done on the cancelled order.